We are going to evaluate and review the HT-7120 massage recliner from Human Touch. Over the years, we have developed a 5 category review process to provide balance and consistency for our readers. We will review the HT 7120 in the following categories: warranty coverage and customer service, comfort and ergonomics, ease of use, key features and massage therapy. We score each category up to 20 points each and sum them up for an overall possible rating of 100 points. The Human Touch line is extensive and the HT 7120 is in the $2,000 to $3,000 price range.
Warranty Coverage and Customer Service: When purchasing a big ticket item such as a massage chair, you need to make sure you are comfortable with the warranty coverage. There is a wide range of warranty coverage with massage chairs. Human Touch provides you with 3 years for the structure, 1 year for parts and 90 days labor and parts shipping expenses. This is a rather light warranty compared to the industry. Customer service is very good and competent. We give Human Touch a 12 in this category.
Comfort and Ergonomics: With any massage chair design, ergonomics is an important aspect of design for comfort and relaxation. We like the ergonomics of the HT 7120. It has a very contemporary design, yet it fits the body well and is very comfortable to sit in. The controls are laid out well and positioned in good locations. The leg ottoman can be adjusted in the width of the wells, but you are unable to extend the leg ottoman. This recliner earns an 18 in this category.
Ease of Use: The massage chair industry is always adding features into chairs which is outstanding. The counterbalance to many features is ease of use. With so many new features, figuring out how to take advantage of them can be frustrating. The HT 7120 comes with a very well designed remote control. It is slim remote and has controls located on 2 sides of the remote. The remote is descriptive and fairly easy to use. There is no remote stand, so the remote tucks away in a pocket. The only cumbersome operation is flipping the leg ottoman, but other than that we give the HT 7120 a 19 in ease of use.
Key Features: The features that stand out in the HT 7120 are the compression massage and the width adjustment in the leg ottoman. The compression massage is similar to a sports therapy massage. Sports therapy massages use deep tissue and firm pressure to stimulate the muscles. The HT-7120 uses a rocking motion and stroking. The rocking motion loosens the spinal joints and the stroking elongates and applies pressure to the muscles. The width adjustment of the leg ottoman is a novel function. The channel can be set to different widths to better fit your calves or feet. The channel has airbags, so the compression can be increased or decreased by changing the channel width. The 7120 gets an 18 in this category.
Massage Therapy: You get a virtual arsenal of massage therapies with the HT-7120 recliner. Select from 3 pre-set programs, 5 manual massage techniques and 3 height adjustments for the back. The 3 pre-set programs include sore muscle relief, energy rejuvenate and auto-demo. The 5 manual massage techniques include rolling, kneading, compression, percussion and vibration. The height adjustment enables you to set where you want the massage on your back. Additionally, you can stretch your lower body, or add heat to your lumbar area as well as massage your feet and calves. This recliner gets a 19 in this category.
So how does the HT 7120 rate overall? We give this recliner an 86/100. The main area of concern is the short warranty per the industry average. This is a well designed and constructed massage chair and we don't necessarily understand the short warranty. The massage chair boasts some excellent massage therapies with the compression massage. You get lower lumbar heat controls and a stretching function. If a mid range model is something you are considering, then the Human Touch HT 7120 may be a good massage chair recliner option. - 15995
Warranty Coverage and Customer Service: When purchasing a big ticket item such as a massage chair, you need to make sure you are comfortable with the warranty coverage. There is a wide range of warranty coverage with massage chairs. Human Touch provides you with 3 years for the structure, 1 year for parts and 90 days labor and parts shipping expenses. This is a rather light warranty compared to the industry. Customer service is very good and competent. We give Human Touch a 12 in this category.
Comfort and Ergonomics: With any massage chair design, ergonomics is an important aspect of design for comfort and relaxation. We like the ergonomics of the HT 7120. It has a very contemporary design, yet it fits the body well and is very comfortable to sit in. The controls are laid out well and positioned in good locations. The leg ottoman can be adjusted in the width of the wells, but you are unable to extend the leg ottoman. This recliner earns an 18 in this category.
Ease of Use: The massage chair industry is always adding features into chairs which is outstanding. The counterbalance to many features is ease of use. With so many new features, figuring out how to take advantage of them can be frustrating. The HT 7120 comes with a very well designed remote control. It is slim remote and has controls located on 2 sides of the remote. The remote is descriptive and fairly easy to use. There is no remote stand, so the remote tucks away in a pocket. The only cumbersome operation is flipping the leg ottoman, but other than that we give the HT 7120 a 19 in ease of use.
Key Features: The features that stand out in the HT 7120 are the compression massage and the width adjustment in the leg ottoman. The compression massage is similar to a sports therapy massage. Sports therapy massages use deep tissue and firm pressure to stimulate the muscles. The HT-7120 uses a rocking motion and stroking. The rocking motion loosens the spinal joints and the stroking elongates and applies pressure to the muscles. The width adjustment of the leg ottoman is a novel function. The channel can be set to different widths to better fit your calves or feet. The channel has airbags, so the compression can be increased or decreased by changing the channel width. The 7120 gets an 18 in this category.
Massage Therapy: You get a virtual arsenal of massage therapies with the HT-7120 recliner. Select from 3 pre-set programs, 5 manual massage techniques and 3 height adjustments for the back. The 3 pre-set programs include sore muscle relief, energy rejuvenate and auto-demo. The 5 manual massage techniques include rolling, kneading, compression, percussion and vibration. The height adjustment enables you to set where you want the massage on your back. Additionally, you can stretch your lower body, or add heat to your lumbar area as well as massage your feet and calves. This recliner gets a 19 in this category.
So how does the HT 7120 rate overall? We give this recliner an 86/100. The main area of concern is the short warranty per the industry average. This is a well designed and constructed massage chair and we don't necessarily understand the short warranty. The massage chair boasts some excellent massage therapies with the compression massage. You get lower lumbar heat controls and a stretching function. If a mid range model is something you are considering, then the Human Touch HT 7120 may be a good massage chair recliner option. - 15995
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Find out more about this futuristic massage chair recliner. Read our reviews about Human Touch Massage Chairs. Human Touch has a wide range of massage chairs in addition to the HT-7120 Massage Chair. Peruse our other reviews.
